Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returns will be accepted for store credit/exchange only within 14 days of merchandise delivery date for standard delivery

To be eligible for a credit/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a credit/exchange you can contact us at info@shopjellyfrog.com. If your return is accepted, we’ll send you an exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shopjellyfrog.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will provide a store credit or exchange. We do not provide full refunds.